INTRODUCTION
At BFit Lincs Gym we are committed to protecting your privacy.
We collect and process personal data about you to provide the services you use,
operate our business, meet our contractual and legal obligations, protect the security
of our systems and our customers, or fulfil other legitimate interests.
Our Privacy Notice explains how we collect, use, share and protect your personal
information. When we update this policy we will post any changes on our website.
In addition when visiting our website we will provide you with “just in time” notices at
the moment of data collection.
If you have any queries about this Notice please contact us at BFit Lincs Gym, Brigg
Road, Caistor, LN7 6RX. Alternatively send an email to gymteam@bfit-lincs.co.uk or
by calling 01472 470579.

IDENTITY OF DATA CONTROLLER
The Data Controller in respect of this Privacy Notice is BFit Lincs Ltd.
WHEN DO WE COLLECT INFORMATION?
We collect your personal information when you:
 Complete an Online Membership Agreement
 Book or attend an exercise class or lesson
 Ask us for more information about a product or service, or contact us with
a question or complaint
 Take part in a competition, prize draw or survey
 Visit or browse our website. See our Cookie Policy.
 Contact our Member Services support team through telephone, email or
online chat
 Enter your PIN number or swipe your fob into one of our gyms
 You have an accident in our gyms or there was an incident where you
were a witness or personally affected
 When you book classes, courses and inductions
 CCTV – when you are using our gyms.

 When you use the FitSense app
 When our teams take photos of your attendance at the gym, part of an
event or in a class (Your permission will be asked beforehand)

When using our gyms CCTV is being recorded 24 hours a day and actively monitored
between 8pm and 8am by our internal CCTV team. CCTV is permanently erased
after 31 days.
We may also collect, match or acquire information about you from other
organisations such as Google and Facebook.

WHAT INFORMATION DO WE COLLECT?
The information we collect is required for the purpose of creating your Member
Account and for you to enrol in our gym. Such information allows you to be
identified as a member of BFit Lincs Gym and includes:
 Name, date of birth, gender, e-mail address, postal address, telephone
number, health declaration and whether you require disabled access
 Credit or debit card information, information about your bank account
number and sort code or other banking information. Note that we do not
store your bank or credit card details on our web servers
 Your usage records and duration of visits
 Your preferences for particular products or services or interests when you
tell us what they are – or when we assume what they are, depending on
how you use our products and services
 Your contact with us, such as a note or recording of a call you make to our
contact centre, an email or other records of any contact you have with us
 Your membership information – such as dates of payment owed and
received, the services you use and any other information related to your
account

HOW DO WE USE THIS INFORMATION?
We will use your personal information to provide you with the services, products or
information that you have requested, for administration purposes, to improve your
website experience, and marketing. We may need to share your information with
our service providers, associated organisations and agents for these purposes.  We
may use your information to:

 Process your membership application through Clubwise, our chosen
membership software
 Bill you for using our services as part of your membership
 Keep you informed about our services including operational matters
relating to your Membership
 Provide relevant services to you
 Confirm your attendance to exercise classes or lessons
 To allow you to monitor your gym usage in your members area
 Contact you with offers or promotions based on our analysis of how you
use our services and what we think will be of interest to you (unless you
choose not to receive our marketing messages)
 Respond to any questions or concerns you might have about our services
 Understand how you use our services, to help us develop relevant and
updated services
 Carry out research and statistical analysis to monitor how customers use
our services
 Prevent and detect fraud or other crimes
Where we process your personal data based on your consent you have the right to
withdraw consent at any time, for example your consent to receive direct marketing.
If you no longer want to receive marketing messages from us, please contact us to
opt out. You can choose to opt out of all marketing or select your marketing
preferences. Alternatively, if you are no longer a member, and wish to remove your
consent to receive marketing content please contact by email to gymteam@bfit-
lincs.co.uk
We’ll store your information for as long as you are a Member of BFit Lincs Gym, or
following cancellation and to meet legal requirements including financial audit, anti-
fraud and money laundering regulations we will store your information for no more
than 7 years from the last activity on the account. An ‘activity’ can be classified as
access into a gym, a payment made on the membership account or a comment
added to the membership following contact with BFit Lincs Gym. We may contact
you about BFit Lincs services during this 6 years if you haven’t opted out of
receiving marketing communications from us.

DO WE USE COOKIES?
BFit Lincs Gym uses cookies (small text files stored in your browser) and other
techniques such as web beacons (small, clear picture files used to follow your online

activities). These collect information that tells us how you use our websites, web-
related products and services. The use of cookies does not give us access to the
rest of your computer.
This, in turn, helps us make our website relevant to your interests and needs. We
may use a persistent cookie (a cookie that stays linked to your browser) to record
your details so we can recognise you if you visit our website again.
You can choose to refuse cookies, or set your browser to let you know each time a
website tries to set a cookie.
Please note however that if you disable our cookies you may not be able to access
certain services or facilities on our sites and your use of our sites may be restricted.
This could include joining or logging in to your members area.
See our cookies policy.

KEEPING YOUR PERSONAL INFORMATION SECURE
We have a dedicated team whose function is to secure our clients’ information and
also take appropriate measures to ensure that the information we collect and
maintain is kept secure, accurate and up to date and kept only for so long as is
necessary for the purposes for which it is used.
We ensure the organisations that provide us with services related to your
membership have appropriate security measures and only process your information
in the way we have authorised them to. These organisations will not be entitled to
use your personal information for their own purposes.
Communications over the internet (such as emails) aren’t secure unless they’ve
been encrypted. Your communications may go through a number of countries before
being delivered – as this is the nature of the internet. We can’t accept responsibility
for any unauthorised access or loss of personal information that’s beyond our
control.

WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may share information about you with:
 Service providers, agents and associated organisations to allow us to service
your membership and communicate with you; for example, financial
institutions to process payments, and freelance personal trainers when you
sign up to classes
 Law enforcement agencies, regulatory organisations, courts or other public
authorities where we have a legal obligation to do so
We’ll release information if it’s reasonable for the purpose of protecting us against
fraud, defending our rights or property, or to protect the interests of our customers.
If we’re reorganised or sold to another organisation, we may transfer any personal
information we hold about you to that organisation. We will inform you if we do.

USE OF PERSONAL DATA FOR AUTOMATIC DECISION MAKING

We do not intend to use your personal data for automatic decision making.

THIRD PARTY TRACKING
We use tools such as Google Analytics for collecting personal data about our
website visitor’s online activities over time and across different web sites for
marketing purposes. This is so we can ensure our website gives you the best
possible experience. For more information and how to opt out from this please visit
our cookies policy.

DO NOT TRACK (DNT)
The BFit Lincs website does not respond to DNT signals.

COLLECTION OF CHILDREN'S DATA
BFit Lincs does collect or process children’s data.

YOUR PRIVACY RIGHTS
You have the following rights in relation to your data privacy: the right of access;
the right of rectification; the right of erasure (the “right to be forgotten”); the right
to restriction of processing; the right to be notified; the right to data portability; the
right of objection; and the right to not be subject to automated profiling.
Access.  You have the right to ask for a copy of the information we hold about you
and to have any inaccuracies in your information corrected. Please contact us
through email to gymteam@bfit-lincs.co.uk, the contact us section of the website or
writing to the address below. There is not normally a fee for this service.
Rectification.  If you believe we’re holding inaccurate information about you, or
your personal details change, please contact us to amend. Debit, Credit and Bank
account changes can be made in your members area on the Fitsense App.
Erasure. You have the right to the erasure of the data we hold on you, when it is no
longer needed for the purposes of your Membership, or when you withdraw your
consent for our processing (and we have no other lawful basis to hold your data).
Restriction. You have the right to ask us to place restrictions on processing your
data in certain circumstances.
Notification. You have the right to be notified of any rectification, erasure or
restrictions in relation to your personal data.

Portability. You have a right to receive the data we hold on you electronically in a
format that allows it to be easily transferred to another data controller.
Object.  You have the right to object to data processing of your personal data for
direct marketing or profiling purposes.
Profiling.  You have the right not to be subject to any decision based on automatic
processing of your personal data.
The address to be used to obtain a copy of your personal information is: BFit Lincs
Gym, Brigg Road, Caistor, LN7 6RX. You can also contact us by
emailing gymteam@bfit-lincs.co.uk

CHANGES TO THIS PRIVACY NOTICE
We will update this privacy notice to reflect the way in which we process and protect
your data. If we do so, we will post notice of the change on our website and you will
have the opportunity to adjust your communications preferences via your Member
Profile within the Members Area of the website.